Refund policy

Refund Policy

At Karxen, we want you to be satisfied with your purchase. Our return and refund terms are explained below in plain language.

1. 30-day return window
You have 30 days from the date you receive your order to request a return or refund. Requests made after this 30-day window cannot be accepted.

2. Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or different from what you ordered (wrong product, size, or color), contact us immediately at support@karxen.com with your order number and photos of the issue. We will offer you a full refund or a free replacement, and we will cover the return shipping costs.

3. Change of mind
If you simply changed your mind (for example, you no longer like the item or you ordered the wrong variant by mistake), you may still return the item within 30 days of receipt, provided it is unused, unwashed, and in its original packaging with all tags attached. In this case, return shipping is the customer's responsibility, and original shipping charges are non-refundable.

4. Non-returnable items
For hygiene reasons, certain items such as earrings, personal care products, or items marked as final sale cannot be returned unless they arrive damaged or defective.

5. How to start a return
To begin a return, email us at support@karxen.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without prior authorization may be refused.

6. Refunds
Once we receive and inspect your return, we will notify you whether your refund was approved. Approved refunds are issued to your original payment method within 5–10 business days. If more than 15 business days have passed since approval and you still have not received your refund, please contact us at support@karxen.com.

7. Order cancellations
Orders can be canceled for a full refund before they are processed and shipped. Once an order has shipped, it can no longer be canceled; please follow the return process above.

8. Late or missing orders
If your order has not arrived within 45 days of shipment (delivery times vary by destination), contact us at support@karxen.com and we will investigate with the carrier and arrange a resend or a refund.

If you have any questions about this policy, write to us at support@karxen.com.